Our Governance

Our Directors

John Gilmour

Chairman

John was appointed as a Director of Holy Cross Services Limited on 30 May 2013.

John has worked in healthcare for over 35 years both clinically and in management – primarily at the “Mater” in Brisbane and until March 2018 was a member of the Executive leadership team at Mater for over 12 years. From April 2018 to April 2022 John fulfilled the role of CEO of Ronald McDonald House Charities South East Queensland Chapter and is currently working part time with Saorsa Health, a new healthcare entity based on the Gold Coast.

A Physiotherapist by profession, he has worked primarily in paediatrics and completed his Doctorate in 2002 at UQ and is a Graduate of the Australian Institute of Company Directors in 2015.

John has served in a range of Board Director roles over a 25-year period including both health registration boards and a range of not-for profit boards and is also currently the Board Chair of Karuna Hospice Services Limited in which provides specialised home based palliative care services to the community in Brisbane.

In June 2018, John was awarded Member of the Order of Australia (AM) for service to the community related to infrastructure delivery in the not-for-profit health sector.

Adrian Shea

Adrian Shea was appointed as a Director of Holy Cross Services Ltd on 28 February 2023.

Adrian Shea is currently an Executive Consultant at Johnstaff, an employee-owned professional business management service operating across Australia and New Zealand.

He has more than 30 years’ experience in health administration, health planning and facilities management and throughout his career has held numerous leadership positions including Director of Carramar Consulting, State Manager Health Queensland for Spotless Facility Management and Executive Director of Corporate Services for Queensland Health.

Adrian brings a wealth of strategic advice and operating experience to assist health and other corporate organisations integrate best practice management solutions across a diverse range of services including engineering, catering, cleaning and other corporate services.

Susan Pearn

Susan Pearn was appointed as a Director of Holy Cross Services Ltd on 15 August 2022.

Susan is an experienced executive with 30 years working in social infrastructure in program/project management. She brings a wealth of strategic management consulting experience and board experience from her past roles with Aurecon, Booz Allen and Spotless, and is currently a member of the University of Queensland’s Industry Advisory Board for the new Bachelor of Design.

Susan has planned and delivered major programs and projects throughout her career such as the redevelopment of the Mater South Brisbane site, including Mater Mothers’ Hospitals, consultancy services for the relocation of Holy Cross Laundry from Wooloowin to Banyo and the Queensland Children’s Hospital South Brisbane. She is the founder and Director of Redleap Consulting Pty Ltd.

Susan holds a Bachelor of Building, Bachelor of Planning and Design and an MBA. She is also a Graduate Member of the Australian Institute of Company Directors, Certified Practising Project Director – Office of Government and Commerce, Managing Successful Programmes Practitioner and an Accredited Gateway Reviewer – Office of Government and Commerce.

Susan is also a founding member of the National Association of Women in Construction in Australia

Toni Casey

Toni Casey was appointed as a Director of Holy Cross Services on 16 February 2021.

As Chief Risk and Assurance and ESG Lead, Toni guides Maters approach to risk, internal audit, compliance assurance, insurance and legal services across Queensland, helping to establish high standards as Mater continues to strive for excellence.

Toni has a broad range of risk, compliance and audit experience across commercial and higher education sectors, and specializes in embedding enterprise risk management into strategy, operations and decision making.

Prior to joining Mater in 2016, Toni had previously held roles in internal audit, risk management and general accounting in a range of corporate environments, including more than seven years with The University of Queensland.

Toni is a Chartered Accountant and Certified Internal Auditor who holds a Bachelor of Business (Accounting) from Queensland University of Technology, a Graduate Certificate in Executive Leadership from the University of Queensland, and more recently has completed the Ministry Leadership Program through Catholic Health Australia.

Laurence Rogencamp

Laurence Rogencamp was appointed as a director of Holy Cross Services on 19 July 2021

Laurence is a solicitor of the Supreme Court of Queensland, with more than 30 years of practising law. He has practised extensively in corporate law and government practices, property law, contract law and employment law.

Laurence has also worked extensively as the Property Director for the Sisters of Mercy, undertaking large scale subdivision projects, joint ventures, major residential developments and renovation projects.

He is currently Group Chief Corporate Development and Legal at Mater Misericordiae Ltd and a Director of Holy Cross Services Ltd and Mangrove Housing Limited. He is a Graduate Member of the Australian Institute of Company Directors.

Jane Britt

Jane Britt was appointed as a Director of Holy Cross Services Ltd on 28 February 2023.

Jane is passionate about seeing individual advocacy translated to systemic advocacy, using policy formation to support work, to overcome the systemic barriers for those with disability in negotiating and succeeding in the mainstream of education, employment, social inclusion, and access to community.

She is currently the Senior Policy Officer for People with Disability Australia (PWDA) and formerly, the Policy and Advocacy Team Leader at Blind Citizens Australia. Prior to this, she was the National Policy Officer for more than 2 years.

Jane is a current Non-Executive Director of Queenslanders with Disability Network (QDN) and previously worked for Vision Australia as a Business Transformation Graduate. She also received the Vision Australia Award in 2020 acknowledging her commitment to advocacy and leadership.

Our Executives

Wendy has been the Chief Executive Officer of Holy Cross Services since July 2023.

She has four decades of experience in the financial services industry, having held a variety of senior executive roles with AMP and Westpac. She was Managing Director of MAP Funds Management (a superannuation and funds management business) for 6 years. As CEO of Davidson HR Consulting, she led a team focused on enhancing client’s workplace performance. Wendy was also CEO of Monitor, an information technology consulting business.

Wendy’s first association with organisations established by the Sisters of Mercy was as the CEO of Mercy Super, a super fund committed to improving the financial wellbeing of employees of Mater Hospitals and other Mercy Partner organisations.

Wendy has held a number of directorships in financial services and dentistry and is a past lecturer at the University of Queensland. She is currently a member of the Hawkesbury Institute for the Environment Advisory Board.

Wendy Tancred, B Com CPA Dip FP CSM Grad Cert Mgmt FFin FAICD

Chief Executive Officer

Karan joined Holy Cross Services in November 2021 as our Finance Manager and has more than 10 years’ experience in the finance industry.

He is a commercially minded Financial Manager with extensive experience in efficiently managing the cashflow of a business and implementing strong financial control processes and policies to ensure compliance with all regulatory requirements.

Karan manages the financial accounting, payroll function, monthly financial reporting, budgeting, forecasting functions along with providing strategic commercial analysis to successfully drive business performance.

Karan is a member of CPA Australia and is committed to seeking improvement and keeping Holy Cross Services financially sustainable through effective financial stewardship and strong business growth.

Karan Bhasin

Finance Manager

Kevin commenced at Holy Cross Services in July 2021 as Chief Operating Officer. He has more than 25 years’ experience in financial and business management in the not-for-profit sector and held the position of Chief Finance Officer at Mercy Health and Aged Care Central Queensland for over 13 years.

He is an accomplished leader who has significantly contributed to the successful implementation of numerous business plans through highly considered analysis, maintenance and appropriate application of financial standards, practices and principles.

Kevin’s significant skills and business acumen are an enormous asset to Holy Cross Services.

Kevin Casey

Chief Operating Officer

Luisa joined Holy Cross Services in 2012 with a diverse background in customer service across many industries.

Since her appointment, Luisa has worked with many stakeholders across the business developing a sound knowledge base of processes and procedures, which was acknowledged when she became the Customer Service Manager in 2018.

Her focus is not only to place daily linen orders, but also build an understanding of our customers’ needs and changes in the support services space. She also provides our customers with training in linen use and infection control and partners with our customers to ensure all their needs are being met.

Luisa Cox

Customer Services Manager

Duncan was employed by Sunlight Laundries in the UK for nearly 30 years. He was initially employed as an engineer maintaining the laundry equipment. Prior to immigrating to Australia in 2004 he was employed by Sunlight as the General Manager of their Windsor Plant.

During Duncan’s time at Holy Cross Laundry significant gains have been made in operational performance, service delivery and product quality. He has demonstrated an philosophy of inclusiveness which has ensured supported employees feel valued for their contribution to Holy Cross Laundry and the full integration of all employees as a part of the team is valued by all.

Duncan’s extensive experience and knowledge in the industry has been of significant benefit to the operations of the laundry.

Duncan Hall

Operations Manager, Laundry and Linen Services

Angela joined Holy Cross Services in February 2022 as Operations Manager for Holy Cross Cleaning Services.

Angela has a wealth of management experience across a diverse range of industries including cleaning, facilities management, safety and compliance and project management. She is committed to building and maintaining high standards and quality outcomes for her clients and supporting her team to achieve exceptional results.

Angela is a passionate advocate for cultural diversity and through her role at Holy Cross Services, she is relishing the opportunity to create life changing and meaningful work opportunities for people from all different types of backgrounds.

Angela Doherty

Operations Manager, Cleaning Services

Rachael joined Holy Cross Services in October 2022 to lead Holy Cross Services’ talent strategy, industrial relations function and business culture initiatives.

Rachael is a highly experienced HR and industrial relations professional having worked in the industry for over 17 years, including most recently working as a Senior HR Business Partner at the Mater for 7 years. She also brings a wealth of expertise from her other appointments including Origin Energy, Queensland Urban Utilities and the Chamber of Commerce & Industry Qld (CCIQ).

Throughout her career, Rachael has partnered with key business partners and leaders to provide strategic support on shaping business culture, as well as providing high level advice on people impacts of business requirements such as restructures, outsourcing and changed work practices.

Rachael is devoted to fostering talent and positive workplace cultures and is highly committed to supporting employees through their career development.

Rachael Gilbert

Chief People Officer

Leeanne began working at Holy Cross Services in November 2021 as the Quality, Safety, Risk and Environment Manager.

She is a Certified Generalist OHS Professional with the Australian Institute of Health and Safety and is highly skilled and qualified in providing advice, support and guidance in health, safety, and wellbeing.

With a background in nursing and more than 15 years’ experience in a diverse range of industries, Leeanne has been involved in the development and implementation of health and safety systems to ensure risk management and prevention strategies are effective across all levels of the organisation.

Leeanne is an ardent advocate for health and safety and is embracing the opportunity to share her experience and knowledge at Holy Cross Services and creating safe work procedures for our evolving business.