Our Governance

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Lynne Sheehan

Chief Executive Officer

Lynne has been the Chief Executive Officer at Holy Cross Services since December 2020.

With more than 20 years’ experience as a senior executive in the Catholic healthcare sector, Lynne came to Holy Cross Services from the Mater, where she led the Residential Care and Community Services team. Prior to that, Lynne was the Chief Executive Officer for Mercy Health and Aged Care Central Queensland, which incorporated managing Mercy Linen Services and Mercy Food Services.

Lynne is highly motivated and has strong record of fostering workplace environments and business ethics in line with the Mission and Values of the Sisters of Mercy and the Catholic Church. She has extensive knowledge and experience in private health management and community-based services in both regional and metropolitan settings.

Lynne is committed to the vision of Holy Cross Services and leading the organisation into a new era to ensure the legacy of the Sisters of Mercy continues to flourish into the future.

Karan joined Holy Cross Services in November 2021 as our Finance Manager and has more than 10 years’ experience in the finance industry.

He is a commercially minded Financial Manager with extensive experience in efficiently managing the cashflow of a business and implementing strong financial control processes and policies to ensure compliance with all regulatory requirements.

Karan manages the financial accounting, payroll function, monthly financial reporting, budgeting, forecasting functions along with providing strategic commercial analysis to successfully drive business performance.

Karan is a member of CPA Australia and is committed to seeking improvement and keeping Holy Cross Services financially sustainable through effective financial stewardship and strong business growth.

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Karan Bhasin

Finance Manager

Simon Burke

Simon Burke

Food Services Manager

Simon joined Holy Cross Services in 2020 as Food Services Manager and currently manages the operations of The Good Cup Cafe, a food services initiative of Holy Cross Services.

He is a member of The Australian Institute of Food Safety, The Food Industries of Queensland Association, and Nutrition Australia.

Simon has over 20 years of food and beverage management experience in a range of disciplines including multi-outlet operations, corporate catering, consulting and tourism in Australia, China and Europe. 

Simon is people focused and is committed to serving our Mission. He is experienced in managing a culturally diverse workforce and people from vulnerable groups and is a champion for inclusion.

Kevin commenced at Holy Cross Services in July 2021 as Chief Operating Officer. He has more than 25 years’ experience in financial and business management in the not-for-profit sector and held the position of Chief Finance Officer at Mercy Health and Aged Care Central Queensland for over 13 years.

He is an accomplished leader who has significantly contributed to the successful implementation of numerous business plans through highly considered analysis, maintenance and appropriate application of financial standards, practices and principles.

Kevin’s significant skills and business acumen are an enormous asset to Holy Cross Services.

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Kevin Casey

Chief Operating Officer

Luisa Cox

Luisa Cox

Customer Service Manager

Luisa joined Holy Cross Services in 2012 with a diverse background in customer service across many industries.

Since her appointment, Luisa has worked with many stakeholders across the business developing a sound knowledge base of processes and procedures, which was acknowledged when she became the Customer Service Manager in 2018.

Her focus is not only to place daily linen orders, but also build an understanding of our customers’ needs and changes in the support services space. She also provides our customers with training in linen use and infection control and partners with our customers to ensure all their needs are being met.

Duncan was employed by Sunlight Laundries in the UK for nearly 30 years. He was initially employed as an engineer maintaining the laundry equipment. Prior to immigrating to Australia in 2004 he was employed by Sunlight as the General Manager of their Windsor Plant.

During Duncan’s time at Holy Cross Laundry significant gains have been made in operational performance, service delivery and product quality. He has demonstrated an philosophy of inclusiveness which has ensured supported employees feel valued for their contribution to Holy Cross Laundry and the full integration of all employees as a part of the team is valued by all.

Duncan’s extensive experience and knowledge in the industry has been of significant benefit to the operations of the laundry.

Duncan Hall

Duncan Hall

Operations Manager, Laundry and Linen Services

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Angela Doherty

Operations Manager, Cleaning Services

Angela joined Holy Cross Services in February 2022 as Operations Manager for Holy Cross Cleaning Services.

Angela has a wealth of management experience across a diverse range of industries including cleaning, facilities management, safety and compliance and project management. She is committed to building and maintaining high standards and quality outcomes for her clients and supporting her team to achieve exceptional results.

Angela is a passionate advocate for cultural diversity and through her role at Holy Cross Services, she is relishing the opportunity to create life changing and meaningful work opportunities for people from all different types of backgrounds.

Rachael joined Holy Cross Services in October 2022 to lead Holy Cross Services’ talent strategy, industrial relations function and business culture initiatives.

Rachael is a highly experienced HR and industrial relations professional having worked in the industry for over 17 years, including most recently working as a Senior HR Business Partner at the Mater for 7 years. She also brings a wealth of expertise from her other appointments including Origin Energy, Queensland Urban Utilities and the Chamber of Commerce & Industry Qld (CCIQ). 

Throughout her career, Rachael has partnered with key business partners and leaders to provide strategic support on shaping business culture, as well as providing high level advice on people impacts of business requirements such as restructures, outsourcing and changed work practices. 

Rachael is devoted to fostering talent and positive workplace cultures and is highly committed to supporting employees through their career development.

Rachael Gilbert

Rachael Gilbert

Chief People Officer

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Leeanne Hopgood

Quality, Safety, Risk and Environment Manager

Leeanne began working at Holy Cross Services in November 2021 as the Quality, Safety, Risk and Environment Manager.

She is a Certified Generalist OHS Professional with the Australian Institute of Health and Safety and is highly skilled and qualified in providing advice, support and guidance in health, safety, and wellbeing.

With a background in nursing and more than 15 years’ experience in a diverse range of industries, Leeanne has been involved in the development and implementation of health and safety systems to ensure risk management and prevention strategies are effective across all levels of the organisation.

Leeanne is an ardent advocate for health and safety and is embracing the opportunity to share her experience and knowledge at Holy Cross Services and creating safe work procedures for our evolving business.

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